Customer Support Specialist

Moscow, Russia

About us

Setka is an independent software company focused on building state-of-the-art digital content tools. More than 300 brands and 100 editors have used Setka’s publishing products to create award-winning content and advertising experiences over the past three years, including Conde Nast Russia.

As of today, Setka has a team of 28 people in Russia and is expanding its US operations in New York and California.

Our products

Setka Editor — The flexible, intuitive content editor that is easy to use and built with the human user in mind

Setka Workflow — The dynamic platform for managing an editorial team’s work and increasing its efficiency

Setka Platform — The content management system (CMS), built from the ground by Setka team. Technology stack: Ruby on Rails, JavaScript (some Backbone components + pure JS), HTML, CSS. All instances have a HA fault tolerant setup, built with media aims in mind.

Our team

We appreciate such advantages of the small team as everyday communication, trust, and flexibility.

Everybody is involved in many processes, from planning and design (you will directly influence product design) to development. You will sit with the product team – the JS developer, the designer, and backend developer. Project Managers are always ready to help you with the non-core problems to free your time for the relevant tasks in which you are really strong.

Job description

We are looking for a Customer Support Specialist who will be responsible for customer technical support. The main responsibilities are:

— Respond to customer technical requests

— Identify the technical problems and areas of application

— Interact with customers and participate actively in solving the customer service related issues

— Assist in installation, configuration and maintenance of Setka’s products

— Monitor customer satisfaction

— Interact with the development and testing team to fix bugs detected by customers

Desired Skills and Experience

— Fluency in written and spoken English

— Experience with technical customer support

— Excellent communication skills

— Deep technical knowledge of information technologies

— Client-oriented approach and the ability to offer and implement new practices and tools to optimize the operation of the technical support service

Please send us your CV and a short story about your interests, strengths and weaknesses and a description of the tasks you want to work on (in Russian or English).

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